SpinPolo is operated by Win Top Ltd, a company licensed and regulated by the Anjouan Gaming Authority under licence number ALSI-202509029-FI1. That licence is the framework within which everything we do sits — from how we process your deposits to how we handle a complaint. We launched in 2026, and while we are a relatively new operation, the standards we hold ourselves to are not.

Being licensed means being accountable. The Anjouan Gaming Authority sets the rules we operate under, and we are required to meet those rules consistently — not selectively. If we fall short, there is a regulatory body with the authority to act on that. We think it matters that you know who holds us to account, and that there is a named authority you can refer to if you ever feel we have not met our obligations.

How we handle your money

Player funds are kept separate from the operational funds we use to run the business. This is not a courtesy — it is a structural decision. Your balance is yours, and it should not be exposed to the ordinary financial risks of running a company. When you make a withdrawal, we aim to process it within 24 hours. We support a range of payment methods, including cards, e-wallets, bank transfer, and several cryptocurrencies, because we recognise that players have different preferences and that speed matters.

We apply the same logic to the payment routes and game providers we list on the platform. We work with studios and payment processors that meet a reasonable standard of reliability and fairness. That includes providers such as Pragmatic Play, Evolution, NetEnt, Hacksaw Gaming, Play'n GO, and Nolimit City, among others. If a provider or payment route does not meet that standard, it does not appear on the site. We would rather offer fewer options that work consistently than a longer list that does not.

Safer gambling

We build the platform with the understanding that gambling carries real risk for some people. That is not a disclaimer — it shapes how we think about the tools we make available to you. Deposit limits, session controls, and self-exclusion options are part of the platform because we believe they should be, not because we are required to include them. If you are finding it difficult to stay in control of your gambling, we want you to be able to act on that quickly and without friction.

SpinPolo is intended for adults who choose to gamble as a form of entertainment and who are able to do so responsibly. We are not trying to be everything to everyone. We are trying to run a platform that is straightforward to use, honest about how it works, and consistent in how it treats the people who use it.

If something goes wrong — a payment that does not arrive, a game that behaves unexpectedly, a question that does not get answered — we expect our support team to deal with it directly and without unnecessary delay. We do not think that is an exceptional standard. We think it is the minimum.